Q. When I complete the 2nd page of the survey and press continue I am returned to the 1st page instead of the 3rd page.
A. The most likely reason is that you have cookies turned off on your internet browser - you must have cookies turned on for the survey to record your answers correctly.
To turn on cookies in Internet Explorer, click on 'Tools' then 'Internet Options'. Then choose 'privacy' and ensure that your privacy setting is set to 'medium' or lower.
To turn on cookies in Netscape Navigator, click on 'preferences' then 'Privacy and Security. Then click on 'cookies' and ensure your setting allow you to accept cookies
Q. How do I change my email address?
A. Log into your account and click on 'Edit details' when you can update your email address as well as your password
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